Terms of Service

Last updated: October 12, 2026

These terms govern the use of the applications Aguacat offers, including AulaRD and MedicalRD (the "Service"). The Service is provided by 17854625 Canada Inc., operating as Aguacat ("Aguacat", "we"). By subscribing to or using the Service, the organization that subscribes (the "Customer") accepts these terms.

1. The Service

Aguacat offers web applications as a service, with hosting, updates, and support included. We may improve or change features of the Service; if a change materially reduces a feature the Customer uses, we will give reasonable advance notice.

2. Accounts and users

The Customer decides who has access and with which permissions, and is responsible for its users using the Service in line with these terms and the law. Each user must protect their password and tell us immediately if they suspect unauthorized access.

3. Customer data

Data the Customer enters into the Service (for example, student records, grades, or clinical records) belongs to the Customer. Aguacat processes it only to provide the Service, following the Customer's instructions and our Privacy Policy. The Customer is responsible for having the legal basis and consents needed to enter that data.

4. Pricing and billing

• The Service is charged monthly per active user, in advance, through Stripe.
• The Customer chooses the currency when setting up billing: Dominican pesos (DOP), US dollars (USD), or Canadian dollars (CAD). The currency cannot be changed afterwards.
• The number of active users is updated automatically; changes are reflected on the following month's invoice, without prorated charges.
• We may change the price by giving at least 30 days' notice by email; the new price applies from the next billing period.
• Prices do not include taxes that apply under applicable law.

5. Non-payment

If a payment fails, Stripe will retry the charge and the Customer keeps access during a 10-day grace period. If payment is still outstanding at the end of that period, access is suspended for all users except those responsible for billing, who can pay and reactivate the Service. Suspension does not delete any data.

6. Cancellation

The Customer can cancel at any time by emailing hola@aguacat.dev. Access continues until the end of the paid period, and no further charges are made.

7. Refunds

Partial months and periods already paid are not refunded. Duplicate or mistaken charges are refunded in full. If you have a problem with a charge, please email us before opening a dispute with your bank.

8. End of the Service

For 30 days after the Service ends, the Customer may ask us for an export of its data. After that period, we may delete the Customer's data from our systems, except where the law requires us to keep it.

9. Acceptable use

The Customer must not use the Service for illegal activity, attempt to access other customers' data, interfere with the operation of the Service, or resell access without our written permission.

10. Availability and warranties

We make commercially reasonable efforts to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. Except as expressly stated in these terms, the Service is provided "as is".

11. Limitation of liability

To the extent permitted by law, Aguacat's total liability for any claim related to the Service is limited to the amount the Customer paid for the Service in the 12 months before the event giving rise to the claim. Aguacat is not liable for indirect damages, lost profits, or lost opportunities.

12. Changes to these terms

We may update these terms. If a change is material, we will notify the Customer by email at least 30 days before it takes effect.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties submit to the jurisdiction of the courts of Ontario.

14. Contact

17854625 Canada Inc. (Aguacat) · hola@aguacat.dev · billing: facturacion@aguacat.dev